Terms & Privacy

Who We Are

Ticket Terms

Buying tickets

The price shown is the full price per ticket – there are no booking fees. Payment is taken by Square, so we never see or store your card details. Your booking is confirmed once your payment completes, and your tickets are then emailed to the address you gave us.

Your tickets

• Each QR code admits one person.
• You can forward your tickets to friends.
• Each code can only be scanned once – the first person to present it is the one who is admitted, so please don’t share a ticket publicly.
• If you lose your ticket email, contact us and we’ll resend your tickets to the email address used for the booking.

Age & ID

Events marked 18+ are strictly for over-18s. We operate Challenge 25, so please bring photo ID. If you can’t show valid ID you may be refused entry, and no refund will be given.

Refunds & cancellations

Tickets are for an event on a specific date, so the usual 14-day cancellation right for online purchases doesn’t apply.

• If you can’t attend: tickets are non-refundable, but you are welcome to pass them on to someone else.
• If we cancel the event: you will receive a full refund to the payment method you used.
• If we move the date: your tickets stay valid for the new date. If the new date doesn’t suit you, contact us within 14 days of being told and we’ll refund you.

Refunds are usually completed within 14 days.

At the event

• Door and start times are shown on each event. If you arrive late you may miss part of the show.
• Under our premises licence we may refuse entry to, or ask people to leave, anyone who is intoxicated or whose behaviour is a problem. No refund is given in these cases.
• Line-ups and running times can change.

Nothing in these terms affects your statutory rights.

Privacy Notice

Who is responsible for your data

The data controller is The Milton Arms (see Who We Are). You can contact us at themiltonarmspub@gmail.com.

What we collect

• Bookings: your name, email address, the event, the number of tickets, the time of booking and the time your ticket was scanned at the door.
• Payments: handled by Square. We receive confirmation that you paid and the amount, but never your card details.
• Emails you send us.

Why we use it

• To fulfil our contract with you: making your booking, emailing your tickets and checking them at the door.
• Legitimate interests: preventing misuse and fraud, and running events safely.
• Legal obligation: keeping financial records.

We don’t send marketing without your separate consent, and we never sell your data.

Who we share it with

• Square – takes payments. Square’s privacy notice.
• Google – Gmail sends your ticket emails.
• Our website host – hosts this website and stores booking records.

Some of these providers may process data outside the UK, using approved safeguards.

How long we keep it

• Booking and ticket details are deleted automatically 12 months after the event.
• Unfinished bookings are deleted after 30 days.
• Square keeps payment records for as long as the law requires.

This website

We don’t use tracking or advertising cookies. Our pages load fonts from Google Fonts, which means your IP address is shared with Google. Staff pages remember a login for the current browser tab only.

If you appear in a photo in our gallery and would like it removed, email us and we’ll take it down.

Your rights

You can ask to see the data we hold about you, have it corrected or deleted, or object to how we use it. We’ll reply within one month. If you’re unhappy with how we’ve handled your data you can complain to the ICO at ico.org.uk/make-a-complaint.